Returns & Exchanges

At Artza Box, we want you to be completely satisfied with your journey through the Holy Land; if you are not happy with your purchase, we offer a 30-day return window for most items. Please ensure products are in their original packaging and unused condition to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original box, ensuring all artisanal goods and certificates of authenticity are included to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing